Less Is More
Customers just want the facts, so elaboration is best left off the desk.
Customers just want the facts, so elaboration is best left off the desk.
A roadmap for engaging stakeholders in ways that leave them feeling served.
Small tweaks to your approach can transform a customer from resistant to receptive.
Building a cooperative culture and avoiding isolating important business segments will boost sales.
Your approach and timing with customers can make all the difference.
It’s time for your F&I products to join the digital narrative.
Experts say that side of the business must adapt to a process forever changed by the Covid era.
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
Top trainer says it’s time for F&I professionals — particularly the vets — to let go of the past and embrace the changes facing automotive finance and protection products.
The warranty and vehicle service contract provider released its 2017 F&I training schedule, which includes a three-day live course that will cover compliance, objecting handing, sales-to-F&I turnovers, and menu selling. It will be led by Kirk Manzo, director of global training for Assurant’s Vehicle Protection Services group.
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